Professional Communications in Eye Care, 1st Edition

How to Use This Book; Introduction: Bridging the Art and Science of Clinical Care; COMMUNICATION SKILLS; Models of Effective Communication; The Patient-Oriented Interview; Good Listening and Responding Skills; Nonverbal Communication Skills; Delivering Bad News: Supportive Communication; Building Doctor-Patient Rapport; Building Patient Compliance; Patient Education: The Doctor as Teacher; Good Recordkeeping; Interdisciplinary Interactions and Communications; Doctor-Staff Communications; APPLYING COMMUNICATION TECHNIQUES IN THE CLINIC; Understanding the Patient's Experience; Optimizing Communication with Specific Patient Groups; Handling Difficult Patient Encounters; Communicating with Psychiatric Patients; Communicating with Pediatric Patients; Communicating with Patients from Special Populations; EXAMINATION OBSERVATIONS; CLINICAL INTERVIEWING: Basic Questions for Primary Care Optometric Interview; Follow-Up Questions on Symptoms; Contact Lens Interview; Vision Therapy Interview; Low Vision Interview; Pediatric Interview; General Medical Interview; INTERVIEW QUESTIONS FOR POTENTIAL OFFICE STAFF MEMBERS

"Professional Communications in Eye Care is the first empirically based communications text written for optometrists and provides an invaluable service for the optometry community. It may prove to be the most important book students study as optometrists in training." From the Foreword by Mack Lipkin, Jr, MD, President and Chairman, American Academy on Physician and Patient, Baltimore; Associate Professor of Clinical Medicine and Director, Division of Primary Care and Internal Medicine, New York University Medical Center, New York